Frequently Asked Questions
- What is the best way to contact Real Estate Promoter?
- How long does it take for my website to be completed?
- Can I make modifications to my website such as adding pictures or changing the text?
- If there is a mistake or something else I would like to change about my website how do I fix it?
- If I send in a request to make changes to my website how long will it take to be handled?
- Is there a way my potential clients can access the MLS from my website?
- What is the difference between a visitor and a lead?
- I've received my keyword list, how do I view my listings?
- My keyword listings aren't listed on the engines anymore, what happened?
- I just signed up, how do I check the traffic you've sent to my site?
- Can I make changes to my keyword listing title or description?
- How do I manage my leads from within my website?
- How do I manage, add or remove, Featured Listings on my website?
Q: What is the best way to contact Real Estate Promoter?
A: The best and quickest way to get help with your account is to contact your dedicated account manager directly by email or phone. If you are unsure of who your account manager is please email the support team at support@realestatepromoter.com. You may also call us at 1-800-665-7495.
Q: How long does it take for my website to be completed?
A: From the day you purchase your site it will take at least 5-7 business days to complete construction of the site and an additional 72 hours to set up the search engine marketing.
Q: Can I make modifications to my website such as adding pictures or changing the text?
A: Yes, you can. Just sign in to the client administration section of your site and select the "Site Editor". Here you can make a number of modifications to your Business Card Website, changes such as: adding personal pictures or logos, personalizing the text or contact info, changing the color and template of the site, and modifying the auto responder. These changes are simple to do and can be done it a matter of minutes. Currently the Site Editor is only available for the Business Card site and not to the Lead Generation site.
Q: If there is a mistake or something else I would like to change about my website how do I fix it?
A: If there are mistakes on the Business Card website you are able to correct many of them yourself thru the Site Editor in your account administration. Corrections such as: changing personal pictures or logos and fixing misspellings in the text or contact info. If there are other mistakes or corrections that need to be made to the website please send these requests to support@realestatepromoter.com or call the Support Department at 1-800-665-7495. Please clearly explain what is wrong or what needs to be corrected and clarify how you'd like it to be corrected.
Q: If I send in a request to make changes to my website how long will it take to be handled?
A: All requests are usually corrected within 24 hours.
Q: Is there a way my potential clients can access the MLS from my website?
A: Yes, you will need to get in touch with your MLS provider and let them know you have a new website and that you would like the people that visit your site to have the capability to search the MLS. They will give you a link to the MLS property search or an IDX link that you will need to email to support@realestatepromoter.com. Once we receive this email with the MLS or IDX link we will put the link on your site. It will be located on the "thank you" page of your site. The "thank you" page is the page that your potential clients will see once they've filled out the form with their name, phone number, and email. This way they will be able to search for properties but not without first having given you their information.
Q: What is the difference between a visitor and a lead?
A: A visitor is someone who has been driven to your site through the marketing we provide. A lead is someone who has taken the time to fill out one of the many forms that are available to them on the website. It is important not to get these two confused. It would be unrealistic to expect all of your visitors to turn into leads. Most of our clients who use our site and our marketing will see about 10%-18% of their visitors become leads.
Q: I've received my keyword list, how do I view my listings?
A: Any keyword where you have position 1, 2, or 3, gives you that exact position on the following search engines: Yahoo!, AltaVista, AlltheWeb, Excite , InfoSpace, Overture, and Dogpile, and more. You will be listed in a section at the top of the page called "Sponsor Results".
So go to Yahoo! and type in the search term to see where you show up. Any keyword ranked 4 or 5 will list you at the bottom of the first page in the same section called "Sponsor Results". Still don't see your listings? Please contact our support department at support@realestatepromoter.com.
Q: My keyword listings aren't listed on the engines anymore, what happened?
A: More than likely, your promised clicks have been delivered before the end of the month due to the popularity of your keyword listings. Each package comes with a set number of clicks per month, and a budget is set for each package. The budget is set to last for a 30 day period, however if listings are overly popular they will generate all the promised traffic before the end of the month. If you would like to keep your listings active for the full 30 day period, we recommend upgrading to a larger package. This will allow your listings to obtain greater traffic and will keep your listings active for a longer period of time. If you would like to upgrade, please let us know by contacting us at support@realestatepromoter.com. Otherwise, your listings will become active as soon as you renew for the next 30 day period.
Q: I just signed up, how do I check the traffic you've sent to my site?
A: We will send a detailed traffic report on a monthly basis. This report will give you a break down of clicks per keyword, average ranking over the past month, as well as important tips and reminders. You'll receive this report every month after your first month of service. If you have not started receiving leads please contact us at support@realestatepromoter.com and your account manager will help you with this.
Q: Can I make changes to my keyword listing title or description?
A: We'll be happy to consult with you on any changes you'd like make to your keyword listings. This consultation is part of the service and changes will be submitted immediately. Please contact us if you'd like changes made to your listings: support@realestatepromoter.com.
Q: How do I manage my leads from within my website?
A: Your website has an client administration login that has a section that allows you to download leads that you have received through your website.
To download your leads, follow these steps:
1. Go to your website's homepage.
2. Click on the "admin" link at the bottom right hand corner of your website (the last of the small links listed at the bottom of the page).
3. When the login page pulls up, insert your user name and password. If you cannot remember that information, click on the "Send me my login information" link that appears directly below the "password" field, and our system will immediately send an email with your login information.
4. Once logged in, click on the "Leads Management" link located on the horizontal menu bar across the top of the page. This will open a leads statistics page with options to download leads to a spreadsheet.
5. To download all of your leads, simply click on one of the icons next to where it says "Export leads for all leads." If you have Microsoft Excel on you computer, click on the green Excel icon; for any other spreadsheet program, click on the brown "CSV" icon. If you only want to download leads from a specific date on, select how many days/months back you would like to see (located on the next line down), then click on one of the spreadsheet icons to the side.
6. Once you click on one of the icons, it will bring up a "File Download" window that asks, "Do you want to open or save this file?" You can choose either "open" or "save", but for some people, clicking "open" from this window will not open the file correctly. If this happens, please retry and click "save" (when you click "save" it will ask you to save the downloaded file to your computer. Save the file to your desktop, your documents, or some place where you can find the file for future reference. After selecting the file and clicking "save" on the "Save As" window, a new window will open asking you if you would like to open the file. Click "open" and it will appear in the program you requested, providing all of the information you requested).
Q: How do I manage, add or remove, Featured Listings on my website?
A: To add or make changes to your Featured Listings, follow these steps:
1. Go to your website's homepage.
2. Click on the "admin" link at the bottom right hand corner of your website (the last of the small links listed at the bottom of the page).
3. When login page pulls up, insert your user name and password. If you cannot remember that information, click on the "Send me my login information" link that appears directly below the "password" field, and our system will immediately send an email with your login information.
4. Once logged in, click on "Featured Listings" on the colored menu bar across the top of the page.
5. This will bring you to a "Manage Listings" page. If you have not yet added any listings, your only option will be to "Add Listing". To add a listing, click that link and fill out all of the information for one listing. Once complete, click "Submit".
6. Each time you submit a listing, it will take you back to the "Manage Listings" page. For each listing you have submitted, it will give you three options: "Edit", "Delete", or "Images".
7. To add an image click on "Images". This will take you to a "Manage Images" page. Click on "Add Image". Select a name for the image and then browse your files to select the image you would like. Click "Submit" and it will show up on your images. If you add multiple images, you may select one of them as you main image by clicking "Set Main" next to the image of choice.
8. If you need to remove a listing, simply go to the "Manage Listings" page and click "Delete" next to the listing you would like to delete then click "OK" on the pop-up menu.
9. To add more listings, simply repeat steps 5 through 7.
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